Billing
Devices
Exporting Videos
How to Email your PitchHub Videos
Posting a video to Facebook, LinkedIn and Instagram IGTV
Exporting, Downloading & Sharing Videos
Creating Cover Image Thumbnails from Videos
Application Programming Interface (API)
Embedding a YouTube Playlist into your Website
Features and Updates
Frequently Asked Questions
General Screen Interaction
Getting Started
Making High Quality Videos
Pre-Production • Planning for Your Video
Setting up the PitchHub Teleprompter Mount
Studio Equipment List
Media Library
Organization & Invitations
Partnerships
Working with Projects
Working with Media
Video Review
Video Editing Process
Project Activity & Notifications
Duplicating a project
Upload Video From URL
Managing Scripts - Add, Delete, Copy, Preview
What is PitchHub Studio?
Working with Scripts - Instructions
Upload Recommendations
Video Formats
Setting up a new Video Editing Order
Working with Studio and Teleprompter
Camera & Audio Troubleshooting
Studio Mode: Video Camera Recordings
Teleprompter Introduction
Studio Teleprompter Settings
Zoom App
- All Categories
- Frequently Asked Questions
- FAQ - Media
FAQ - Media
Images
Thumbnails
- Question: Why is the downloaded MP4 thumbnail different from the thumbnail show for the video in PitchHub?
- Answer:
- A good thing to know is that thumbnails are not stored inside the MP4 file.
- Every system (Windows, Mac, PitchHub, YouTube, Vimeo) has to define the association between the video file and a static image.
- When videos are moved between systems, the thumbnail information is not moved and so a new association has to be made in the new system.
- Answer:
Audio
- Question:
- Answer:
- There are some combinations of browsers + audio file formats that do not work for playback
- The audio format that will always work is MP4.
- Even if the website cannot playback and audio file the video editors will be able to use the audio files because they use Adobe Premiere which has wide support for audio file formats.
- Answer:
