FAQ - Media

Updated 2 years ago by Benjamin Norton

Question: Why is the downloaded MP4 thumbnail different from the thumbnail show for the video in PitchHub?
- Answer:
  - A good thing to know is that thumbnails are not stored inside the MP4 file.
  - Every system (Windows, Mac, PitchHub, YouTube, Vimeo) has to define the association between the video file and a static image.
  - When videos are moved between systems, the thumbnail information is not moved and so a new association has to be made in the new system.