FAQ - Media

Benjamin Norton Updated by Benjamin Norton



  • Question: Why is the downloaded MP4 thumbnail different from the thumbnail show for the video in PitchHub?
    • Answer:
      • A good thing to know is that thumbnails are not stored inside the MP4 file.
      • Every system (Windows, Mac, PitchHub, YouTube, Vimeo) has to define the association between the video file and a static image.
      • When videos are moved between systems, the thumbnail information is not moved and so a new association has to be made in the new system.

How did we do?