Camera & Audio Troubleshooting

Benjamin Norton Updated by Benjamin Norton

Key points

  • The camera might not be available in Studio mode if the web browser does not support it

Known browser limitations

  • Camera & Audio Recording: Only the Chrome browser is known to be working on Windows, Mac, Android.
  • IOS: Camera & Audio Recording cannot be used, but Voice Scroll can work on Chrome and Safari.
    • We would love to support Camera & Audio Recording for IOS but the limitation is due to Apple's lack of software support for recording video in web browsers.

Granting Permissions

For security reasons, web browsers will always prompt to confirm that you want allow the camera & audio to be used. Example:

You can allow this one time or set up the browser to always allow it for

The following links have guides for always allowing access for our web site:


Help page

IOS - Safari

IOS (iPhone, iPad)

How did we do?

Studio Mode: Video Camera Recordings